Support

Frequently asked questions

Everything you need to know about WiMentor and how the platform works.

No. The platform creates a durable run, reserves credits, and a worker calls the engine in the background. You can close your browser and return later.

No. Results are estimated practice feedback and criterion-level guidance for IELTS preparation. They are not endorsed by or affiliated with official IELTS testing bodies.

Reserved credits are automatically released and the failed run remains visible in your history. You can retry without additional cost.

Most evaluations and sample answers complete within 3–5 minutes. Complex tasks with visual input parsing may take slightly longer.

No. Credits remain in your account indefinitely until used.